Your Chorus calls, put to work

A Chorus user who can see all recordings, because a token sees only what its user can see. A Chorus admin turns on token access for that user's role under roles and permissions, and the user creates the token in Personal Settings. Token access depends on your Chorus plan. If Personal Settings shows no token option, ask your Chorus customer success manager for the token.

Nobody, until your admin grants access. Your admin picks the people who can see Chorus calls, reports and answers in Coworker. Calls that Chorus marks private stay out of Coworker. Coworker checks its calls again on a regular schedule, recent and older calls in turn. When Chorus marks a call private later, Coworker deletes the call's text and leaves the call out of new reports. Reports written before that do not change.

Each meeting and dialer call that Chorus records, with its summary, action items, transcript, trackers and participants, plus scorecards, shared moments and playlists. Coworker keeps a copy of that text to write its reports, and it never downloads audio or video. In chat, Coworker can also look up a call's sales qualification notes.

No. Coworker only reads from Chorus. It never adds, changes or deletes anything there, and Chorus keeps recording your calls the way it does today.

Chorus records each call, transcribes it and writes its summary and action items. Coworker reads that work and builds on it: a daily report for each person and each customer account, a view of who on your team talks with each account, and answers about your calls in chat.