Why revenue and ops teams choose Coworker over Moveworks

Yes. ServiceNow closed the $2.85 billion acquisition of Moveworks on December 15, 2025. Moveworks is still sold as a standalone product within the ServiceNow portfolio. ServiceNow launched EmployeeWorks in February 2026, which combines Moveworks conversational AI and search with ServiceNow's portal and workflows. In May 2026 it announced ServiceNow Otto, one assistant that unifies Now Assist and Moveworks and is rolling out across ServiceNow products. For independent buyers not running ServiceNow, Moveworks is still purchasable, but its product roadmap and long-term integration investments are now tied to the ServiceNow ecosystem.

The core difference is use case. Moveworks is best-in-class for enterprise IT and HR automation, specifically help desk ticket deflection, IT provisioning, and policy lookups for large employee bases. Coworker is built for revenue and ops: it runs a native meeting notetaker that auto-updates CRMs and sends follow-ups, monitors deals and churn signals, and connects sales, CS, product, and support through OM2 organizational memory. On pricing, Moveworks is quote-only through sales, with a Vendr-reported median of $130,000 a year. For Coworker pricing, book a demo.

No. Moveworks does not offer a native meeting recording or notetaking feature. Coworker includes a native meeting notetaker that captures calls, extracts action items, updates CRM records, drafts follow-up emails, and creates tickets automatically after every meeting. For revenue teams, this is one of the most consistently used features in Coworker.

Moveworks is known for thorough, white-glove implementation. Customers and independent reviews report onboarding timelines ranging from several weeks to multiple months depending on environment complexity. Coworker onboards with a dedicated team, agents start working as soon as your tools are connected, with no professional services engagement required to get value. Both platforms are enterprise-grade; the difference reflects Moveworks's deep ITSM configuration complexity vs. Coworker's agent-first architecture designed for fast activation.

Yes. Coworker is SOC 2 Type II certified, GDPR compliant, and CASA Tier 2 verified. All data respects existing permission models, is encrypted at rest and in transit, and is never used to train AI models. Enterprise customers get SSO, RBAC, and dedicated security review. Moveworks holds additional certifications including ISO 27001 and FedRAMP Moderate, which may be relevant if your compliance program requires them specifically.