Support

Resolve faster. Escalate smarter.

Your agents draft responses, categorize tickets, and surface trends – so your team can focus on the complex issues that need a human touch.

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Zendesk

Zendesk

Drafted reply with step-by-step fix

Confluence

Pulled context from similar resolved tickets

Slack

Queued draft for agent review

Support agent

Response Drafter

89% drafts approved as-is

60%

faster first response

45%

tickets auto-categorized

3x

faster trend detection

Support Agents

See Support agents in action.

Real workflows with tool requests, reasoning steps, and approval gates – exactly how they run in production.

Integrations

Connects to your entire support stack

100+ OAuth connectors – permissioned and secure. Your agents work across every tool your team already uses.

Zendesk
Zendesk
Intercom
Intercom
Salesforce
Salesforce
Jira
Jira
Slack
Slack
Confluence
Confluence
Google Docs
Google Docs
Notion
Notion
GitHub
GitHub
PagerDuty
PagerDuty
Datadog
Datadog
90+
more
End-to-End Workflows

Automation for your most critical support workflows

Response Draft

For every incoming ticket, your agent drafts a response from your knowledge base, past similar tickets, and product docs – ready for review and send.

Smart Ticket Routing

Tickets are automatically categorized by topic, urgency, and customer tier – then routed to the team member with the most relevant expertise.

Trend Detection

Emerging issues are identified across tickets in real-time. When a pattern forms, product and engineering get alerted before it becomes a crisis.

Escalation Intelligence

Your agent detects when a ticket needs escalation based on sentiment, customer tier, and resolution time – and assembles full context for the escalation.

Knowledge Base Updates

When new solutions are discovered in ticket resolutions, your agent drafts knowledge base articles and flags outdated docs for review.

Weekly Support Digest

Auto-generates a weekly digest with top issues, resolution times, CSAT trends, and escalation patterns – delivered to your inbox every Monday.

FAQ

Frequently asked questions

AI agents draft ticket responses, route tickets to the right team, detect emerging trends, and compile knowledge base articles from resolved issues. Support teams resolve tickets faster with less manual work.

Coworker agents draft responses and suggest resolutions, but always route to human agents for approval on customer-facing communication. They handle the research and drafting so agents focus on empathy and judgment calls.

Coworker connects to Zendesk, Intercom, Freshdesk, ServiceNow, Jira, Slack, Salesforce, and 100+ other tools. Agents can pull customer context from your CRM, knowledge base, and product data to draft informed responses.

Coworker agents analyze incoming tickets across categories, products, and time periods to surface emerging patterns like recurring bugs, feature gaps, or documentation needs before they become escalation spikes.

Yes. By automatically drafting KB articles from resolved tickets, identifying FAQ patterns, and surfacing self-service opportunities, Coworker helps deflect routine tickets and reduce overall volume over time.

Create your first support agent in 5 minutes

Connect your tools, pick a workflow, and your first agent runs before you finish setup.

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