Coworker vs Moveworks

Why teams choose Coworker over Moveworks

Moveworks is the leader in IT helpdesk automation. If your primary goal is deflecting Tier 1 IT tickets, it's strong. Coworker covers the full org: sales, CS, engineering, product, and yes, IT. Transparent pricing at $30/user vs. Moveworks' $100K+ annual contracts. POC in 48 hours vs. months of professional services.

Last updated: April 2026

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Agents
Renewals AgentCS
Flag at-risk Q2 renewals
Churn Detection AgentCS
Score accounts by health signals
QBR Prep AgentCS
Build QBR decks automatically
Health Score AgentCS
Update CS scores from product data
Escalation AgentCS
Route critical tickets instantly
Onboarding AgentCS
Drive adoption for new accounts
Renewals Agent

3 tool requests

#1

Salesforce

Opportunity closed-won, account profile read

#2

CS handoff

Kickoff message posted to #cs-onboarding

#3

Implementation tickets

4 setup tickets created for engineering

Reasoning steps

Salesforce
CS handoff
Implementation tickets
Why Coworker

What makes Coworker different

Full-org AI vs. IT helpdesk only

Coworker

Agents automate work across sales, CS, engineering, product, marketing, and IT. CRM updates, churn alerts, meeting follow-ups, sprint reports, and more.

Moveworks

Purpose-built for IT and HR helpdesk: password resets, access provisioning, ticket creation, policy Q&A. Less coverage for revenue, product, or engineering teams.

Feature Comparison

Side by side

Capability
Coworker
Moveworks
AI Capabilities
Scope
Full org: sales, CS, engineering, product, IT
IT and HR helpdesk automation
Autonomous agents
24/7 cloud agents across all departments
IT-focused: ticket resolution, access provisioning
Agent builder
No-code agent builder, any use case
Agent Studio for IT/HR workflows
Organizational memory
OM1 cross-tool knowledge graph
ITSM + HRIS knowledge integration
Deployment & Pricing
Time to value
48-hour POC
2-6 month enterprise deployment
Pricing
$30/user/month, transparent
Quote-only. Median: $130K/year
Minimum commitment
No minimum
$89K+ annual contract
Professional services
Included in onboarding
Additional cost, required for deployment
Security & Platform
Security
SOC 2 Type II, GDPR, CASA Tier 2
SOC 2 T2, ISO 27001, FedRAMP Ready
Integrations
100+ native connectors
Enterprise ITSM/HRIS-focused connectors
Vendor independence
Independent company
Acquired by ServiceNow (2025)
Trust & Security

Built to be enterprise-ready

Security, privacy, and compliance are not add-ons – they're foundational to every layer of the platform.

SOC 2 Type IIVia Secureframe
GDPREU data protection
CASA Tier 2Cloud app security

Permissions & Access Control

  • Role-based access controls (RBAC) with granular permission sets
  • Enterprise SSO via SAML 2.0 and OIDC
  • Multi-factor authentication enforced at every level
  • Scoped API keys with configurable rate limits

Security & Encryption

  • AES-256 encryption at rest, TLS 1.3 in transit
  • Zero-trust network architecture
  • Regular penetration testing by independent firms
  • Vulnerability disclosure and responsible patching

Privacy & Data Governance

  • Your data is never used to train models
  • Regional data residency – choose where data lives
  • Data retention policies and automated purge controls
  • Full data processing agreements (DPA) available

Scale & Reliability

  • 99.9% uptime SLA backed by enterprise agreements
  • Multi-region, multi-cloud infrastructure
  • Horizontal auto-scaling for peak workloads
  • Disaster recovery with <1hr RPO, <4hr RTO

Controls & Oversight

  • Human-in-the-loop approval gates for sensitive actions
  • Complete audit trails – every agent action logged
  • Real-time monitoring dashboards and alerting
  • Configurable guardrails, rate limits, and kill switches

Deployment Flexibility

  • Cloud, private cloud, or on-premise deployment
  • VPC peering and private endpoints supported
  • Air-gapped environments for regulated industries
  • Bring your own model (BYOM) support

FAQ

Frequently asked questions

Moveworks is purpose-built for IT and HR helpdesk automation. Coworker is a full-org AI agent platform that automates work across sales, CS, engineering, product, and IT. Coworker costs $30/user/month vs. Moveworks' $100K+ annual contracts, and deploys in 48 hours vs. months.

No. ServiceNow acquired Moveworks in 2025. The product is now part of ServiceNow's portfolio, which may affect pricing, product direction, and vendor independence.

Yes. Coworker agents can resolve IT requests, provision access, answer policy questions, and create tickets. The difference is Coworker also covers sales, CS, engineering, and every other department.

Coworker is $30/user/month with transparent, public pricing. Moveworks requires custom quotes with median annual contracts of $130,000 (Vendr data). Moveworks also charges separately for professional services.

Yes. Coworker is SOC 2 Type II certified, GDPR compliant, and CASA Tier 2 verified. Moveworks additionally has ISO 27001 and FedRAMP Ready. If you specifically need FedRAMP, Moveworks has an advantage today.

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