Why teams choose Coworker over Moveworks
Moveworks is one of the strongest platforms for IT helpdesk automation. If your primary goal is deflecting Tier 1 IT tickets, it's strong. Coworker covers the full org: sales, CS, engineering, product, and yes, IT. Moveworks contracts typically run $100K+ a year. Dedicated onboarding vs. months of professional services.
Last updated
3 tool requests
Salesforce
Opportunity closed-won, account profile read
CS handoff
Kickoff message posted to #cs-onboarding
Implementation tickets
4 setup tickets created for engineering
Reasoning steps
What makes Coworker different
Full-org AI vs. IT helpdesk only
Coworker
Agents automate work across sales, CS, engineering, product, marketing, and IT. CRM updates, churn alerts, meeting follow-ups, sprint reports, and more.
Moveworks
Purpose-built for IT and HR helpdesk: password resets, access provisioning, ticket creation, policy Q&A. It now markets to Sales, Finance, and Engineering too, but its deepest coverage is still IT and HR.
Side by side
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Comparing Moveworks and Coworker?
Book a 20-minute demo, or get a free Context Impact Report: we run your team's questions through your current setup and through Coworker, then score every answer blind.
The ROI calculation was straightforward. We just needed to save two to two and a half hours per month per person to break even. We exceeded that in the first few weeks.
Marcin Safranow
VP IT Operations, Huuuge Games
Enterprise-grade security, from day one
SOC 2 Type II
Audited annually, report on request
Hosted locally
Your memory stays in your region. Open-source models run in the US.
Isolated per company
In our cloud or your VPC
Never trains on your data
No model provider, closed or open source
Your permissions, enforced
The access already set in Salesforce, Slack, Jira and Drive
Also included
FAQ
Frequently asked questions
Moveworks is purpose-built for IT and HR helpdesk automation. Coworker is a full-org AI agent platform that automates work across sales, CS, engineering, product, and IT. Moveworks typically runs $100K+ annual contracts. Coworker onboards with a dedicated team vs. months of professional services.
No. ServiceNow completed its acquisition of Moveworks on December 15, 2025. Moveworks is still sold standalone, but in May 2026 ServiceNow announced Otto, an assistant that replaces Moveworks across ServiceNow products. Product direction now follows ServiceNow's roadmap.
Yes. Coworker agents can answer IT policy questions and create tickets in tools like Jira. The difference is Coworker also covers sales, CS, engineering, and every other department.
Moveworks requires custom quotes with median annual contracts of $130,000 (Vendr data). Vendr reports implementation services are usually quoted separately. For Coworker pricing, book a demo.
Yes. Coworker is SOC 2 Type II certified, GDPR compliant, and CASA Tier 2 verified. Moveworks additionally has ISO 27001 and FedRAMP Moderate authorization. If you specifically need FedRAMP, Moveworks has an advantage today.
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See why teams switch from Moveworks
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