Moveworks vs Glean: Which Platform Resolves Issues Faster?

Moveworks vs Glean comes down to the job. Moveworks, part of ServiceNow since December 2025, is built for IT and HR employee service: it resolves common requests inside Slack and Microsoft Teams. Glean is a broader enterprise search, assistant and agent platform across 250+ apps. Coworker is the third option when you want agents that act across sales, support and engineering tools.

Coworker is a context layer for enterprise AI: it connects 50+ work tools, builds a permission-aware company graph (OM2) and runs agents that act across them, inside Coworker or Claude, ChatGPT and Cursor via Coworker MCP.

This comparison covers what each platform does, where they overlap, and how to choose, updated October 14, 2026.

Table of Contents

1. What is Moveworks, and What Does It Offer?
2. What is Glean, and What Does It Offer?
3. Are There Any Similarities Between Moveworks and Glean?
4. Moveworks vs Glean: Feature Comparison for Faster Resolutions
5. Top Alternative to Try, and How It Compares to Moveworks and Glean
6. Which Platform Should You Choose?
7. Frequently asked questions
8. Book a demo

Summary

• Moveworks resolves well-defined IT and HR requests, such as password resets and access provisioning, conversationally inside the chat tools employees already use.
• Glean helps employees find information across 250+ connected apps with permission-aware, personalized results, and its agents can take actions such as creating Jira issues.
• Both are quote-only enterprise platforms. Vendr's buyer data puts Glean's median contract at about $98,890 a year; Moveworks contracts are priced per employee.
• Deployment takes weeks for both. Glean's documentation puts a standard deployment at 1 to 3 weeks; Coworker runs a 48-hour proof of concept and onboards in 2 to 5 business days.
• The bigger gap for most teams is follow-through: after the answer or the ticket, someone still updates three systems and chases approvals.

Coworker's agents cover that follow-through across 50+ connected tools, from updating records to filing tickets, with your approval on every write.

How does Glean compare to Moveworks and other AI copilots for employees?

Glean is the broader platform: enterprise search, an assistant and agents across 250+ apps for every team. Moveworks is narrower and deeper for IT and HR service. Microsoft 365 Copilot fits Microsoft-centric companies. Coworker is the copilot alternative built on a permission-aware company graph, with agents that act across 50+ tools and inside Claude and ChatGPT.

What is Moveworks, and What Does It Offer?

Moveworks is a conversational AI assistant that reduces IT and HR support tickets by answering employee questions and running routine requests in Slack or Microsoft Teams. Using natural language understanding and pre-built automation agents, it integrates with enterprise systems like ServiceNow, Workday, and Okta to reduce manual ticket volume. ServiceNow acquired Moveworks in 2025 for $2.85 billion, and the platform now operates as part of ServiceNow's portfolio rather than as an independent company.

🎯 Key Point: Moveworks acts as an intelligent intermediary between employees and their workplace systems, handling routine requests automatically rather than creating new tickets for IT teams to resolve manually.

💡 Integration Focus: Moveworks specializes in connecting with existing enterprise platforms like ServiceNow, Workday, and Okta. Since the 2025 acquisition, it also serves as ServiceNow's own agentic AI layer for employee support, giving existing ServiceNow customers tighter native integration than before.

How does Moveworks handle conversational AI for support deflection?

The main value proposition centers on reducing support tickets. Employees ask questions in everyday language, and Moveworks finds answers from knowledge bases, policies, or connected systems without involving support staff. Password resets, software access requests, and policy lookups occur via chat rather than email threads or service portals. The reasoning engine understands what the person needs, checks permissions, and either displays information or initiates simple actions, such as granting access or creating a ticket, when human decision-making is required.

When does Moveworks vs Glean work best for reducing ticket volume?

This approach works well when the main problem is ticket volume rather than task speed. Teams report that 50 to 80 percent of IT requests are repetitive questions requiring no deep troubleshooting. Moveworks automates responses and routes complex cases to the appropriate team with supporting information, clearing clutter so human administrators can focus on problems requiring expertise.

How does Moveworks unify enterprise search across systems?

Moveworks brings together enterprise search across different systems, collecting information from SharePoint, Confluence, Google Drive, and internal wikis into a single conversational interface. Rather than searching through 30 different tools for a policy document or onboarding guide, employees ask a question and receive contextual answers with citations. The agentic retrieval layer understands what employees seek and surfaces relevant content, but the interaction ends with information delivery rather than workflow completion.

What gaps exist between finding information and taking action?

There is still a gap between finding information and acting on it. If an employee discovers they need manager approval to use a tool, Moveworks can show the policy and create a ticket, but it won't handle the approval flow, update the CRM, or set up access in a single smooth process. This handoff between finding knowledge and using it creates problems that become more pronounced as organizations scale.

How do pre-built agents compare in Moveworks vs Glean?

Moveworks offers over 1,000 pre-built agents covering common scenarios like leave requests, expense approvals, and software installations. Agent Studio provides low-code tools for building custom agents, though implementation requires mapping permissions and configuring connectors across integrated systems.

The platform automates individual workflow steps but lacks full-flow orchestration.

What happens when automation needs to complete entire workflows?

Platforms like Coworker's enterprise AI agents run multi-step workflows across 50+ connected tools. When an employee requests access, the system sends the approval request, updates the access control system, sends confirmation, and records the audit trail without manual intervention.

The difference matters when the problem isn't finding information but completing the work that follows. What happens when the goal shifts from answering questions to finishing the tasks those answers reveal?

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What is Glean, and What Does It Offer?

Glean builds an intelligent knowledge layer across enterprise applications, making scattered information instantly discoverable through semantic search and AI-powered answers. It connects to over 100 workplace tools, indexes content in real time, and delivers personalized results that respect existing permissions. The platform helps employees find what they need faster by surfacing buried policy documents, summarizing Slack threads, and pulling insights from multiple sources into a single response.

🎯 Key Point: Glean acts as a universal search engine for your entire enterprise tech stack, eliminating the frustration of hunting through dozens of disconnected applications.

💡 Example: Instead of manually searching through Google Drive, Confluence, Jira, and Slack separately, Glean lets you ask natural language questions like "What's our Q4 marketing strategy?" and instantly receive comprehensive answers pulled from all relevant sources across your entire digital workspace.

How does semantic search improve Moveworks vs Glean results?

Traditional enterprise search returns keyword matches: type "PTO policy" and get 47 irrelevant documents. Glean's semantic layer interprets intent instead, understanding that an engineer asking about deployment processes needs different results than an HR specialist, tailoring outcomes based on role, team, and access level without requiring precise phrasing.

Why does personalization matter for enterprise knowledge management?

This personalization matters in organizations with information overload. The platform processed over 270 million assistant actions, demonstrating how frequently employees turn to AI for answers. The Enterprise Graph maps relationships between people, projects, and content, surfacing who worked on what, when decisions were made, and which documents remain authoritative as knowledge evolves.

How does Glean deliver answers instead of search results?

Glean's AI Assistant transforms how people interact with information. Instead of providing ten links to meeting notes, it reads them, extracts key decisions, and delivers direct answers with sources. Employees ask questions in natural language and receive summaries, drafts, or insights from internal knowledge without opening multiple tabs or consolidating information across tools.

What makes Moveworks vs Glean effective for complex information synthesis?

This capability saves time when the challenge is understanding information rather than finding it. A product manager preparing for a stakeholder review can request a summary of customer feedback from the past quarter, and the assistant synthesizes insights from support tickets, Slack conversations, and survey responses into a clear overview. The output remains grounded in actual company data, respecting permissions so sensitive information never reaches the wrong audience.

When Knowledge Doesn't Become Action

Glean excels at finding information, but the workflow often stops there. An employee discovers they need manager approval to use a tool, reads the policy, and learns the process, but Glean doesn't send the approval request, update the access control system, or confirm completion.

This hand-off between finding information and acting on it creates friction that worsens as organizations grow beyond simple question-and-answer scenarios.

How does Moveworks vs Glean handle complete workflow execution?

Platforms like enterprise AI agents run entire workflows across connected systems. Our Coworker agent routes approvals, updates records, sends confirmations, and logs audit trails without manual intervention at each step.

The real bottleneck is often not finding information. It's completing the multi-step tasks that the information reveals.

But if both platforms claim to use AI and connect to enterprise tools, where do their paths diverge?

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Are There Any Similarities Between Moveworks and Glean?

Both platforms use advanced natural language processing to find information across fragmented enterprise systems, connect to 100+ business applications, and deliver answers through conversational interfaces. They share architectural choices around security, permissions, and knowledge unification that address organizations struggling with disconnected tools.

🎯 Key Point: While Moveworks and Glean serve different primary functions, they both tackle the fundamental challenge of enterprise knowledge fragmentation through AI-powered search and unified access to business applications.

💡 Tip: When evaluating either platform, focus on its integration capabilities with your existing tech stack rather than just its surface-level features - the real value lies in how well they can unify your organization's scattered information landscape.

How do Moveworks vs Glean solve enterprise search challenges?

Moveworks and Glean solve the same core problem: employees waste hours searching for answers buried across SharePoint, Confluence, Slack, Google Drive, and dozens of other information repositories. Their semantic search engines understand what you mean rather than matching keywords alone, so asking "What's our remote work policy?" finds the actual policy document instead of 47 email threads that mention those words.

The systems tailor results based on role, team, and access level, recognizing that an engineer asking about deployment processes needs different information than an HR specialist asking the same question.

Why does unified knowledge access matter for productivity?

This strength addresses fragmented knowledge that slows organizations down. 70% of companies struggle with enterprise search and knowledge discovery, making unified access a top priority.

Both platforms transform what once felt like archaeological digs through old files into quick, reliable experiences that keep work flowing smoothly.

Extensive Integrations Connect Them to the Full Enterprise Stack

Each platform connects smoothly to Jira, Salesforce, Workday, ServiceNow, Microsoft Teams, and more. They organize content wherever it is stored, whether emails, tickets, wikis, or chat threads, while respecting user permissions during searches, so sensitive information never reaches the wrong person. The result is a unified view that eliminates the need to jump between dozens of tabs to piece together context for a single decision.

Employees receive consistent, up-to-date answers regardless of which system holds the information, creating smoother workflows. However, acting on that information still requires human intervention to complete multi-step tasks.

How do conversational AI assistants boost everyday productivity?

Both tools feature user-friendly AI assistants that understand natural questions and respond immediately. You ask in plain English, receive clear summaries or next steps, and initiate follow-up actions without leaving the tool. The conversational layer eliminates the cognitive burden of remembering which system holds which information or how to phrase queries across different search engines.

What efficiency gains do teams see with Moveworks vs Glean?

Teams report noticeable efficiency gains when AI handles routine knowledge requests, freeing people to focus on higher-value work. Platforms differ in capability: Moveworks and Glean excel at finding insights and creating tickets, while enterprise AI agents can complete entire workflows from approval routing through system updates and audit logging without human intervention at each step.

Enterprise-Grade Security and Governance Set a High Standard

Security is at the heart of both platforms. They offer strong controls, real-time permission enforcement, and compliance certifications that large organizations require. They protect sensitive data while enabling broad, safe access across departments and locations. This shared focus on trust and control gives leaders confidence that AI adoption maintains standards. It transforms potential risks into a foundation for wider rollout.

Yet recognizing these similarities reveals a deeper question: if both platforms retrieve knowledge so effectively, why do organizations still struggle to complete the work that knowledge reveals?

Moveworks vs Glean Feature Comparison for Faster Resolutions

Moveworks and Glean are two leading approaches to enterprise AI for employee productivity. Glean is a unified knowledge discovery platform that connects scattered information across tools and delivers context-based answers. Moveworks functions as an agentic automation platform focused on understanding employee needs and directly resolving IT, HR, and other support requests. Organizations must weigh Glean's knowledge strengths against Moveworks' action-oriented capabilities for faster resolutions.

🎯 Key Point: While Glean excels at finding and surfacing information, Moveworks goes beyond discovery to actually resolve issues through automated actions.

• Glean
  • Primary focus: Knowledge discovery
  • Action capability: Limited
  • Search quality: Advanced semantic search
  • Integration depth: Broad connectivity
  • Resolution speed: Moderate (requires human action)
• Moveworks
  • Primary focus: Automated resolution
  • Action capability: Full automation
  • Search quality: Intent understanding
  • Integration depth: Deep workflow integration
  • Resolution speed: Fast (direct automation)

🔑 Takeaway: Choose Glean if your priority is comprehensive knowledge discovery across enterprise systems, or select Moveworks if you need full-flow automation that actually resolves employee requests without human intervention.

Integration Depth

Glean connects to over 100 workplace applications, including Slack, Google Drive, Confluence, and Jira, to index and consolidate content for smooth search and knowledge access while respecting permissions.

Moveworks focuses on stronger, action-oriented integrations with core service management systems, including ServiceNow, Jira Service Management, Workday, and Okta. These connections enable real-time ticket creation, updates, and workflow triggering directly from conversational requests, determining whether the platform informs or actively resolves issues.

Task and Workflow Automation

Glean gives you agent-like abilities for summarizing documents, drafting content, and starting basic workflows using company knowledge. Its strength lies in smart assistance powered by a rich Enterprise Graph, though it cannot handle complex processes involving multiple systems.

Coworker is a context layer for enterprise AI: it connects 50+ work tools, builds a permission-aware company graph (OM2) and runs agents that act across them, inside Coworker or Claude, ChatGPT and Cursor via Coworker MCP. While Glean excels at consolidating knowledge and Moveworks at IT and HR automation, Coworker is built to carry work through to done across departments.

Knowledge Discovery vs. Knowledge Execution

Glean helps people find information through semantic search, personalization, and generative answers that synthesize multiple sources into contextual summaries and responses. Employees can quickly locate policies, decisions, or documents without switching between tools.

Moveworks combines finding information with reasoning to answer questions and take action on them, such as updating records or sending requests to the right place, when workflows allow it. Questions about finding information go to search features, while questions requiring action move to automation.

Reasoning and Intent Understanding

Glean uses advanced semantic understanding and an Enterprise Graph to interpret queries in context, personalizing results based on role, team, and history. Its agents plan and reflect using company data to provide intelligent assistance.

Moveworks' proprietary Reasoning Engine breaks down natural language requests, plans multi-step solutions, validates policies, and orchestrates actions across systems. This agentic approach improves accuracy in addressing complex or unclear employee needs within structured IT and HR domains.

Customization and Flexibility

Glean offers a no-code environment for setting up search relevance, building agents, and adding capabilities through its visual builder and skills system, enabling different departments to customize knowledge experiences.

Moveworks provides low-code tools through Agent Studio and a marketplace for creating or customizing agents. However, enterprise deployments often require a structured setup that aligns with existing ITSM processes, and extending beyond core IT and HR use cases may require additional configuration and vendor collaboration.

Employee Experience and Adoption

Glean provides a unified search tool and assistant that help you find information faster, saving time and boosting productivity through quick answers, content-creation support, and organizational discovery. It works smoothly with your existing tools.

Moveworks operates within Slack and Microsoft Teams, allowing employees to request help in conversation and receive answers without leaving the app. This approach increases adoption and reduces support ticket volume.

Security and Governance

Both platforms prioritize enterprise-level security with single sign-on, role-based access controls, permission-aware operations, and compliance with SOC 2, ISO 27001, and GDPR standards. Glean replicates the original system permissions across its index.

Moveworks enforces policies within its reasoning process and maintains strict governance for automated actions, ensuring compliance during execution. The focus differs between knowledge access and action orchestration.

Overall Fit for Faster Resolutions

Glean works best when organizations face information overload and need to quickly find accurate information. It helps employees find answers independently and make informed decisions. Its growing agents add helpful automation, though solving problems often still requires manual intervention for complex tasks.

Moveworks solves structured, repeatable requests faster from start to finish by combining search with automatic execution, particularly for IT and HR service needs. The right choice depends on whether an organization needs better information discovery or greater automation to reduce support work.

Top Alternative to Try, and How It Compares to Moveworks and Glean

Coworker stands out as the top alternative for enterprises seeking faster answers. While Glean excels at consolidating knowledge, Moveworks handles IT and HR automation, and Coworker functions as an intelligent work partner. Powered by its OM2 Organizational Memory, the enterprise AI agent understands, researches, plans, and executes complex tasks across your tech stack, converting scattered data into proactive, cross-functional action.

🔑 Key Takeaway: Coworker's OM2 technology delivers organizational intelligence that actively operates across your business systems, moving beyond simple knowledge retrieval.

💡 Best Practice: Prioritize AI solutions that execute tasks and connect insights across your entire technology ecosystem, not merely retrieve information.

Organizational Memory (OM2)

Coworker's OM2 maps teams, projects, customers and relationships across 120+ dimensions and keeps that picture current as new data flows in, so every answer is grounded in real company context.

Glean relies on semantic search across tools, while Moveworks uses reasoning to infer intent within supported workflows. Coworker's OM2 brings together insights across departments and time, enabling deeper, more relevant resolutions without constant manual updates.

Deep Work Execution

Coworker handles multi-step research, analysis and execution across 50+ enterprise applications. It consolidates information, creates deliverables and updates records, with your approval on every write.

Glean now offers agents with built-in actions, and Moveworks automates predefined IT and HR flows. Coworker's focus is cross-functional work that spans sales, support, product and engineering tools.

Context-Aware and Proactive Assistance

Coworker gives help tailored to your role, knows your projects and working relationships, and can run scheduled agents that flag risks such as stalled deals or overdue items.

That complements Glean's personalized search and Moveworks' service conversations.

Rapid Deployment and Enterprise Readiness

Coworker runs a 48-hour proof of concept on your own data, and standard onboarding takes 2 to 5 business days. It respects existing permissions without expanding access.

Moveworks and Glean typically take weeks to deploy. Coworker gets teams to value quickly while keeping source permissions intact.

Lower Cost per Task

In Coworker's published benchmark, Claude with OM2 cut token cost by 89.1% on retrieval-heavy tasks (a statistically significant result comparing Coworker MCP with Claude's native tooling), and its Optimized default runs on the best open-weight model for the cost.

Coworker is SOC 2 Type II, GDPR and CASA Tier 2 compliant.

Cross-Department Impact for Faster Resolutions

Coworker powers targeted use cases across sales, customer success, product, and engineering: pipeline intelligence, meeting follow-ups, automated documentation, workflow integration, and performance insights. It removes silos by connecting every touchpoint into one intelligent system.

While Glean unifies knowledge discovery, Moveworks targets structured support tickets, and Coworker delivers teammate-level execution that accelerates resolution across the organization. Teams shift from information overload to proactive action, reclaiming time for high-value work.

Comparison Table Coworker vs. Moveworks vs. Glean

How do you decide which platform addresses your team's biggest need: sharing knowledge, handling tickets, or running workflows?

Which Platform Should You Choose?

Choose between Coworker, Moveworks, and Glean based on your primary need: information spread across different places, recurring support tickets, or AI that completes complex work. Each excels at different capabilities: finding information, automating structured tasks, or completing work with deep knowledge of your organization. The right choice delivers faster answers and higher productivity.

🎯 Key Point: Your specific use case should drive your platform selection. Don't choose based on features alone. Choose the tool that best solves your primary workflow challenge.

• Coworker
• Best for: complex, cross-functional work that needs company context
• Primary strength: agents that act on a permission-aware company graph

• Moveworks
  • Best for: Repetitive support requests
  • Primary strength: Automating structured tasks

• Glean
• Best for: information scattered across many systems
• Primary strength: enterprise search across 250+ apps

⚠️ Warning: Choosing the wrong platform for your primary use case can lead to poor adoption rates and wasted implementation time. Always prioritize problem-solution fit over feature lists.

Glean Best When Knowledge Discovery Drives Productivity

Glean creates a unified search experience across hundreds of workplace tools, delivering personalized answers, summaries, and insights tailored to each user's role and permissions. It reduces time spent hunting for documents by transforming fragmented data into immediate, relevant results.

It works well in large organizations where employees lose hours to information silos, and its agents can now take actions in tools such as Jira and Salesforce.

Moveworks is ideal for Structured Automation and Ticket Resolution

Moveworks uses its reasoning engine within chat platforms people already use to understand requests and automate repeated IT and HR tasks, such as password resets, access provisioning, and ticket updates. It integrates deeply with service management systems to deliver full resolution without manual handoffs in supported scenarios.

Companies seeking to reduce support ticket volume and accelerate employee self-service benefit most here. The strength lies in converting user requests into action for well-defined workflows, though expansion beyond core IT and HR requires additional configuration.

What makes Coworker different from Moveworks vs Glean for intelligent execution?

Coworker builds a permission-aware company graph (OM2) across 120+ dimensions of teams, projects and relationships, and its agents research, plan and execute multi-step tasks across 50+ enterprise applications. The same context works inside Claude, ChatGPT and Cursor through Coworker MCP.

How does Coworker function as a true work partner?

Coworker handles everything from sales pipeline analysis to engineering documentation and workflow automation, so teams move from finding answers to finishing work.

Deployment Speed and Pricing Considerations

Glean and Moveworks are quote-only and typically take weeks to deploy at large companies. Coworker is priced on a demo, runs a 48-hour proof of concept, and lowers cost per task through OM2 and open-weight models by default.

All three meet enterprise security expectations. Coworker's fast setup suits teams that want to prove value quickly.

Final Recommendation and Next Steps

Glean provides fast, personalized access to knowledge across tools. Moveworks excels at automating IT and HR tickets. Coworker is the choice for agents that act across your whole stack on one permission-aware company graph.

The right platform matters only if you can see it work in your actual environment with your real workflows and data.

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Book a demo

Seeing how platforms work in your actual environment matters more than reading feature lists or watching generic demos. Most vendors showcase polished scenarios that impress until you map them to your messy, cross-functional workflows, where approvals bounce between departments, data lives in six different systems, and every process carries unique exceptions that break standard automation. The gap between what a platform can do in theory and what it actually delivers in your organization becomes visible only when you test it against real tasks, real permissions, and real complexity.

In a Coworker demo you bring a workflow that takes hours today, such as customer onboarding documentation, cross-team approvals or quarterly reporting, and watch Coworker research the context, plan the steps and do the work in your connected tools.

🔑 Key Point: The session reveals whether organizational memory captures your team structures, whether execution handles your specific approval chains, and whether output quality matches what a senior teammate would produce. Most teams discover friction points they didn't realize existed (like how customer context fragments across support tickets, sales notes, and product usage data) and opportunities for automation they assumed required custom development. You walk away knowing exactly how many hours per week the platform saves for your specific use cases.

💡 Tip: Book a demo and bring the workflow that frustrates your team most.

Frequently asked questions

Is Moveworks part of ServiceNow now?

Yes. ServiceNow completed its acquisition of Moveworks on December 15, 2025, in a deal announced at $2.85 billion, and Moveworks now operates as part of ServiceNow.

Which is better for a small or mid-size team, Moveworks or Glean?

Neither is built for small teams. Both are quote-only enterprise platforms that typically take weeks to deploy. Smaller teams often prefer a platform they can prove in days, such as Coworker's 48-hour proof of concept.

Can Glean take action, or does it only search?

Glean can take action. Its agents use write tools such as creating a Jira issue, updating a Salesforce record or posting in Slack, with human approval where configured. Its core strength is still enterprise search across 250+ connectors.

Does Moveworks replace a helpdesk or ticketing system?

No. Moveworks reduces ticket volume by resolving common requests conversationally, but it works alongside existing ticketing and workflow tools rather than replacing them.

What is the main difference between Moveworks, Glean, and an AI agent platform like Coworker?

Moveworks focuses on IT and HR employee service, Glean on enterprise search with agents on top, and Coworker on a permission-aware company graph with agents that act across 50+ tools, inside Coworker or Claude, ChatGPT and Cursor via Coworker MCP.

How does Glean compare to Moveworks for employees outside IT?

Glean serves every team with search and an assistant across 250+ apps, while Moveworks is centered on IT and HR requests. For sales, customer success and engineering teams that need AI to update CRMs, file tickets and draft follow-ups, Coworker is the stronger fit.

Related reading

For what Moveworks actually costs since the acquisition, see our Moveworks pricing breakdown