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Enterprise AI
Aisera Pricing in 2026: What Buyers Actually Pay for the Quote-Only Platform
Aisera pricing is quote-only. Real buyer data puts the median at $108K/year, reported marketplace tiers run $200K to $1.2M, and implementation adds 50-100%.
Aisera pricing has no public rate card: aisera.com/pricing literally returns a 404, and every contract is sales-quoted, billed annually, with no self-serve or monthly option. What buyers actually pay is knowable anyway. Vendr's aggregated real-buyer data puts the median Aisera contract at $108,225 per year (range roughly $53,000 to $118,000), while reported marketplace tiers for its AI Service Desk run $200,000 per year up to 1,000 users and $1.2 million up to 10,000 users, and analyst estimates for full multi-module deployments stretch to $2 million+.
One more 2026 fact that changes the buying conversation: Aisera was acquired by Automation Anywhere, with the deal closing November 4, 2025, per Automation Anywhere's own announcement and Aisera's blog. You are now buying from an RPA company's portfolio, which matters for roadmap and bundling questions.
Aisera pricing at a glance
| What's known | Figure | Status |
|---|---|---|
| Public price list | None (pricing page 404s) | Official |
| Median real-buyer contract | $108,225/yr (range ~$53K-118K) | Reported (Vendr transaction data) |
| AI Service Desk marketplace tiers | $200K/yr up to 1,000 users; $1.2M/yr up to 10,000 | Reported (eesel.ai, citing Azure Marketplace) |
| Full multi-module deployments | $200K to $2M+/yr | Reported analyst estimates |
| Implementation | +50-100% of Year-1 license | Reported, 3 sources agree |
| Multi-year discounts | Up to 50% (24-mo), 67% (36-mo) vs 12-mo rate | Official (AWS Marketplace) |
| Trial | 30 days, up to 50 users, via AWS Marketplace | Official listing |
The two deal-size bands do not fully reconcile, and the honest reading is buyer segment: Vendr's ~$108K median reflects typical mid-market single-module deals, while the $200K-$2M band describes larger multi-module, high-volume deployments. Get quoted for your actual scope; both bands are real.
What actually moves an Aisera quote
Three independent pricing breakdowns agree on the drivers: modules (Aisera sells by function: AI service management for IT, customer experience, HR, and sales, each priced separately on shared infrastructure), employee count the platform serves, conversation volume tiers, integration scope (500+ prebuilt connectors available), deployment model (SaaS vs private VPC), and contract length.
That last one is the rare place Aisera publishes real numbers: its AWS Marketplace listings explicitly offer up to 50% off for 24-month terms and up to 67% off for 36-month terms versus the 12-month rate. If you are going to commit anyway, that curve is your negotiation floor.
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The $1 AWS Marketplace price, debunked
If you search Aisera pricing, you may find its AWS Marketplace listings showing $1.00 per user for 12 months. That is a placeholder, not a price: the same $1 figure appears on both the 1,000-user and 10,000-user SKUs, and the listing itself directs buyers to email Aisera for a private offer. It exists so the marketplace has a transactable SKU. Do not budget from it, and be skeptical of any pricing article that cites it as evidence Aisera is cheap.
What the AWS listings are genuinely useful for: the published multi-year discount curve above, the 30-day/50-user trial mechanism, and unfiltered customer reviews, including this one on cost and effort: "Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining."
The cost nobody quotes: implementation
Three independent analyses converge on implementation and professional services adding 50 to 100% of the first-year license cost, billed separately. Deployment timelines run about 4 months on G2's averages and 4 to 12 months for multi-module rollouts, with an 18-month average payback period reported across G2's data.
Concretely: a $108K median contract is realistically a $160K to $215K first-year commitment once deployment is counted, before any conversation-volume overages. This is the single most common budgeting mistake with quote-only enterprise AI, the same pattern we found across the category in the Enterprise AI Price Index.
Is Aisera worth it? The honest read
The consistent praise across G2, Gartner Peer Insights, and AWS reviews: strong prebuilt integrations, real ticket-deflection results in IT service management, and a platform that genuinely automates across domains once tuned. The consistent complaints: setup complexity, ongoing tuning burden, a steep learning curve, and cost, with G2 reviewers rating its perceived price at the maximum "expensive" tier.
The fair summary: Aisera is built for large enterprises with dedicated IT teams, six-figure budgets, and 4-12 months of patience, and at that scale the deflection math can work. It is mismatched with teams that want fast deployment or predictable per-seat costs.
How Aisera compares in 2026
| Platform | Price | Model |
|---|---|---|
| Aisera | Quote-only; median ~$108K/yr reported, $200K-$2M at scale | Modules + users + volume |
| Moveworks | Quote-only; reported $50K-130K+/yr | Per employee/year (breakdown) |
| Microsoft 365 Copilot | $30/user + base license ($69-90 all-in) | Seat (breakdown) |
| Zendesk AI | Seats + $50 Copilot + per-resolution | Layered (breakdown) |
| Coworker | $0 free, $29.99/user/mo flat, self-serve | Seat |
Where Coworker fits
Aisera and Coworker mostly solve different problems at different scales. Aisera is a six-figure, sales-led platform for automating enterprise service desks, deployed over months. Coworker is self-serve: AI agents that connect to 50+ tools and execute work across them, live in an afternoon at $29.99 per user per month flat, with a free tier. If your need is "10,000-employee ITSM deflection with dedicated admins," Aisera belongs on the shortlist. If it is "our team needs AI that actually does cross-tool work without a procurement cycle," that is Coworker's lane. Get started free, or see the best enterprise AI platforms for the wider field.
Frequently asked questions
How much does Aisera cost? Aisera publishes no pricing; every deal is quoted. Real buyer transaction data (Vendr) shows a median of $108,225 per year with a range of roughly $53,000 to $118,000, while reported marketplace tiers for AI Service Desk run $200,000 per year (up to 1,000 users) to $1.2 million (up to 10,000 users). Implementation typically adds 50 to 100% of Year-1 license.
Does Aisera have a free trial? Not self-serve, but its AWS Marketplace listings include a 30-day trial for up to 50 users, a procurement-gated mechanism rather than a signup button.
What is Aisera's pricing model? Quote-only annual (often multi-year) contracts priced by modules deployed (IT, CX, HR, sales), employees served, conversation volume, integration scope, and deployment model. Published multi-year discounts on AWS Marketplace reach 50% (24 months) and 67% (36 months) off the 12-month rate.
Who owns Aisera? Automation Anywhere acquired Aisera in a deal that closed November 4, 2025. Its AWS Marketplace listings now sell under Automation Anywhere, Inc.
Is the $1 per user AWS Marketplace price real? No. It is a placeholder SKU for AWS's private-offer mechanism; the listing itself directs buyers to negotiate a private offer. Real contracts are five to seven figures annually.
How long does Aisera take to implement? About 4 months on G2's reviewer average, and 4 to 12 months for multi-module deployments, with reported payback around 18 months. Budget professional services separately.
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