Zendesk AI Agent
The Problem
Zendesk is powerful. Getting your team to actually use it is the hard part.
Tickets require manual triage. Context is lost between agent handoffs. Support teams answer the same questions over and over with no connection to the rest of the business. It is not a Zendesk problem — it is an execution problem. Your team knows what needs to happen. Coworker handles the work of actually doing it.
How It Works
Connect Zendesk. Coworker handles the rest.
Three steps to move your team from manual triage to automated execution.
Use Cases
What your team can stop doing manually in Zendesk
Auto-triage tickets with context and SLA tracking
Coworker auto-triages incoming Zendesk tickets by analyzing the issue, matching against known solutions, and setting priority based on account context. Urgent issues get flagged immediately with SLA tracking. Every ticket gets the right priority without a human reading it first.
Security
Enterprise-grade security. From day one.
Coworker is fully compliant with SOC 2, GDPR, and CASA Tier 2. We never train on your data. Every integration — including Zendesk — passes rigorous third-party security audits.
Built for teams that handle sensitive data
Coworker never trains on your data. All Zendesk data is encrypted in transit and at rest. We are SOC 2 Type 2 certified, GDPR compliant, and CASA Tier 2 verified — so your team can move fast without compromising security.
SOC 2 Type 2 Certified
Audited controls for security, availability, and confidentiality.
GDPR Compliant
Full compliance with EU data protection regulations.
CASA Tier 2 Verified
Cloud application security verified by the App Defense Alliance.
Zero Data Training
Your Zendesk data is never used to train AI models. Ever.
FAQ
