Support that scales without headcount
Coworker agents triage incoming Zendesk tickets, draft first responses, flag at-risk customers, and route complex issues to the right agent — automatically.
What gets automated
Ticket triage and routing
New tickets are automatically labeled by topic, priority, and sentiment, then routed to the right team.
First response drafts
Agents draft responses to common ticket types within seconds of receipt.
At-risk customer detection
Agents surface customers with multiple open tickets or negative sentiment to CSMs before they churn.
CSAT and escalation monitoring
Low CSAT scores and escalating tickets trigger automatic alerts and manager routing.
Live in minutes
Connect via API
Add your Zendesk subdomain and API credentials. Setup takes under 5 minutes.
Define your triage rules
Tell agents how to categorize tickets, what to auto-respond to, and where to route escalations.
Support runs faster
Agents handle triage and first response so your team focuses on complex cases.
Enterprise-grade from day one
Coworker is SOC 2 Type II certified, GDPR compliant, and CASA Tier 2 certified. Your Zendesk data is processed securely and never used to train AI models.
FAQ
Frequently asked questions
Both modes are supported. Agents can draft for agent review or send automatically for configured ticket types.
Yes. Agents can read and update custom fields during triage and routing workflows.
Yes. When confidence is low or sentiment is highly negative, agents route tickets to a specified agent or queue.
Connect Zendesk in minutes
Book a demo and we'll show you agents working on your Zendesk data.