+Shared inboxes backed by full customer memory
Coworker connects Front to your CRM, past meetings, and product data so every reply is informed by the whole relationship — not just what's visible in the thread. High-touch CS teams use it to respond faster without sacrificing quality.
What gets automated
CRM-matched context on every conversation
When a message arrives, agents pull the sender's Salesforce record, open opportunities, recent meeting notes, and past Front threads — ready for the rep before they open the compose window.
Draft replies informed by account history
Agents generate a first draft that references the account's tier, renewal date, and any recent issues raised in past conversations — not a generic template.
SLA breach alerts before they happen
Agents monitor first-response and resolution time SLAs across all inboxes and post a Slack alert 30 minutes before a breach — so nothing slips through.
Post-close CRM logging
When a conversation resolves, agents log the outcome and issue type to Salesforce as an activity — keeping account health data current without any manual entry.
Live in minutes
Connect Front and your CRM
Provide your Front API credentials and connect your CRM. OM1 begins indexing customer context across both sources.
Set your inboxes and SLAs
Select which shared inboxes to monitor, define your SLA thresholds by team or customer tier, and configure escalation rules.
Every reply starts informed
Agents surface full customer context to your team the moment a conversation opens — and alert you before anything breaches.
Enterprise-grade from day one
Coworker is SOC 2 Type II certified, GDPR compliant, and CASA Tier 2 certified. Your Front data is processed securely and never used to train AI models.
FAQ
Frequently asked questions
Only the shared inboxes you explicitly authorize. Coworker does not access personal inboxes or inboxes outside your configured scope.
Coworker's OM1 memory layer matches the conversation sender's email to your CRM records and surfaces a context brief to your team — it does not write directly into Front.
Yes. Agents can route conversations to specific teammates or queues based on rules you define — account tier, topic, language, or round-robin rotation.
Yes. Agents can read and apply custom tags and fields as part of the triage and routing workflow.
Connect Front in minutes
Book a demo and we'll show you agents working on your Front data.