How Harness uses Coworker agents to streamline engineering operations

Harness is a leading software delivery platform that helps engineering teams build, test, deploy, and verify software. With a platform spanning CI/CD, feature flags, cloud cost management, and more, their internal engineering operations team manages significant cross-functional complexity.

Harness’s engineering operations team was the connective tissue between multiple product teams, and the coordination overhead was becoming unsustainable. Engineering operations sat at the intersection of product, infrastructure, and release management. Keeping everyone aligned meant constant context-switching between Jira, Slack, Confluence, and deployment pipelines.

Recurring tasks like release coordination, status rollups, and cross-team dependency tracking consumed the majority of the team’s bandwidth, leaving little room for process improvement.

Harness connected Coworker agents to their engineering tool stack and automated the coordination workflows that were consuming their team.

Coworker agents are doing real, measurable work across Harness’s engineering operations, handling the coordination and toil that used to consume the team’s best hours.

“Coworker is doing real work across our organization. The time and toil savings involved make the ROI a no-brainer.”

Harness plans to expand Coworker to additional teams and build custom agents for automated incident triage and proactive dependency management across their platform.